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Patient Services Team

Nigel Hare

Nigel Hare

Operations Director & CQC Registered Manager

Nigel has worked in Pre-hospital Care since 1985, joining Devon Air Ambulance as an Aircrew Paramedic in 1997. As Operations Director and our ‘Registered Manager’ with the Care Quality Commission, Nigel is accountable for the ‘safe, effective, caring, responsive and well led’* delivery of our ‘Patient Services’ as an Independent Healthcare Services Provider. This includes:
• Ensuring we are deployed to the patients who will benefit most from the Enhanced and Critical Care our service provides.
• The welfare, training, development and quality assurance processes of our doctors, paramedics and support staff.
• The delivery of high quality clinical care to patients.
• Post incident support to patients, their relatives and carers through our ‘Patient Support Service’.
• Collaboration the NHS and other emergency services.

Nigel is part of our Senior Leadership Team and a Director of Devon Air Ambulance Trading Company Limited.

*as required by The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Nikki Bolt

Head of Patient Services

Tim Nutbeam

Head of Clinical Services

Tim’s HEMS career started in 2006 following training and experience in the West Midlands CARE team. Tim worked for the Midlands Air Ambulance for nearly 10 years before joining Devon Air Ambulance in 2015. Tim's interests within pre-hospital care include extrication, education and service development. Tim is a Consultant in Emergency Medicine at University Hospitals Plymouth where he has responsibility for major trauma and he is Honorary Professor of Prehospital Care at the University of Plymouth where he is responsible for the allied MSc in Prehospital Critical Care Retrieval and Transfer. As senior consultant, Tim shares responsibility for:

-The delivery of high-quality clinical care to our patients
- Development of new clinical skills, procedures and ways of working
- Leading, supporting and developing our critical care doctor team
- Responsibility for various aspects of our service in conjunction with the operations director
- Clinical governance lead and the clinical committee.

Darren Goodwin

Head of Operations

Gillian Adams

Dr Gillian Adams

Operations Manager

Kate Adlam

Patient and Family Support Manager

Kate joined the ambulance service in 1997, beginning at Newbury Ambulance station where she later gained her paramedic qualification in 2000. Kate went on to become a Paramedic Work-based Assessor and in 2002 transferred to Taunton Ambulance station. From early in her career, Kate aspired to work as an air ambulance paramedic and felt fortunate to join Dorset and Somerset Air Ambulance before being temporarily seconded to Devon Air Ambulance in 2007 where she reamined. Kate is now a Specialist Paramedic in Critical Care, having completed her MSc in 2018. Kate became one of three Patient Liaison Clinicians. Kate's clinical interests are patient experience and paediatric analgesia.
Critical Care Paramedic Josh Barker

Joshua Barker

Advanced Prehospital Practitioner

Josh began his paramedic career in 2013 spending 2 years training at Bournemouth University before qualifying and moving to Wareham Ambulance station. He spent three and a half years as a paramedic and as a student mentor at Wareham before earning a training position with Devon Air Ambulance. He is now a Trainee Specialist Paramedic in Critical Care, working as part of the Critical Care Team.

Glenn Birtwisle

Advanced Paramedic in Critical Care

Clare Bosanko

Critical Care Doctor

Clare qualified at Birmingham University and spent her early years as a Junior Doctor training in emergency medicine, anaesthesia, intensive care and orthopaedics in the Midlands. After committing to Emergency Medicine as a career, Clare spent several years at the University of North Midlands in Stoke developing experience in this field. Throughout her early career she worked, first as a student member, and then a voluntary doctor for the West Midlands CARE team, and it was here that she developed the skills of prehospital medicine. Clare started working for Midlands Air Ambulance in 2008, and later for West Midlands MERIT team.Clare moved to the south west in 2015, and now works as a Consultant in Emergency Medicine at Derriford, as well as being a Critical Care Doctor for Devon Air Ambulance.
Rhiannon Darling

Rhiannon Darling

Operations Manager

Andrew Dunne

Advanced Prehospital Practitioner

Andrew is an Advanced Paramedic Critical Care practitioner who moved to Devon in 2019 who has risen to the challenge of delivering critical and enhanced care over such a wide and diverse geographical area. He has a professional interest in Resuscitation and Trauma and will conclude his MSc in Advanced Practice in 2020.
Sophia De Maria

Sophia De Maria

Critical Care Doctor

Emily Foote PHEM

Emily Foote

PHEM Apprentice

Darren Hall

Advanced Paramedic Critical Care

Laura Harris

Advanced Prehospital Practitioner

Mark Hawley

Operations Manager

Mark has been a part of the Ambulance service for 20 years now, joining Devon Air Ambulance in 2006 as a paramedic. 15 years later he is still here having seen the growth and change of the Trust over that time and witnessing how the charity has moved from one full-time aircraft to two, the introduction of newer aircraft including the EC135 and now the H145, a new airbase at Eaglescott, the introduction of Doctors and critical care to the service. He is now a Specialist Paramedic in Critical Care and has a supervisory role as the Operations Support Officer.

Outside of work Mark spends most of his time with family and friends. He keeps himself fit enjoying a bit of running, swimming and cycling and has found a new passion for Stand Up Paddle boarding, which has replaced body boarding he did when 'younger and fitter' - he says.

Lee Hilton

Advanced Prehospital Practitioner

Dave Huyton

Specialist Paramedic Critical Care

Rob James

Critical Care Doctor

Tony Kehoe

Tony Keyhoe

Case Review Lead and Critical Care Consultant Doctor

Liam Kilbride

Specialist Paramedic Critical Care

Simon Laing

Critical Care Doctor

Simon Laing is an Emergency Medicine Consultant based at the Bristol Royal Infirmary and a PHEM Consultant at Devon Air Ambulance Trust. He is the Airway Lead for The Royal College of Emergency Medicine, with particular interests in resuscitation, evidence-based medicine and education. He runs the Emergency Medicine podcast TheResusRoom.co.uk

Nigel Lang

Research Lead Paramedic and Advanced Paramedic Critical Care

Catherine McMorrow

Operations Manager

Adrian Parker

Adrian Parker

Patient and Family Support Clinician

Adrian has been in the emergency services since the age of 18 when he trained to become a retained firefighter at his local fire station where he worked for five years. In 1988 he joined the Ambulance Service and worked on the emergency ambulances based in Newton Abbot. In 1991 Adrian passed his exams to become a paramedic, at the time becoming the youngest paramedic in Devon. Adrian was one of the first motorcycle paramedics in the Country. After several years working on motorcycles, rapid response cars and ambulances, Adrian joined the Devon Air Ambulance - a job he had longed to do from early on in his career and is now a Specialist Paramedic in Critical Care (SPCC). Adrian is also one of Devon Air Ambulance Patient Liaison Clinicians (PLC). This role focusses on supporting patients and their families through their ordeal.

David Potter

Critical Care Doctor

Paul Robinson

Patient and Family Support Clinician

An experienced professional with over 30 years' experience, Paul holds a joint role with Devon Air Ambulance as both a Specialist Critical Care Paramedic and a Patient Liaison Clinician. Although he was born and raised in Devon, he spent the early part of his career with Oxfordshire Ambulance Service until an opportunity in 1996 enabled him to transfer back to the Westcountry to pursue and complete his paramedical training. Initially based in Bodmin, in 1998 Paul transferred to Exeter Ambulance Station. He qualified as a HEMS (Helicopter Emergency Medical Services) Paramedic in 2004 and undertook a Masters PGCert in Pre-Hospital Critical Care Retrieval in 2016.
Paul’s current dual role enables him to continue to practise as well as allowing him to follow up and assist Air Ambulance patients in answering any questions they may have about their pre-hospital care and supporting them in their recovery.

Alex Sanders-Page

Advanced Prehospital Practitioner

Chris Saunders

Advanced Paramedic Critical Care

Kate Sharpe

Clinical Governance Lead & Critical Care Doctor

John Shaddick

Advanced Paramedic Critical Care

Jessica Thomas Mourne

Jessica Thomas-Mourne

Specialist Paramedic Critical Care

Jess is a Trainee Specialist Paramedic in Critical Care. She commenced her career working in hospitals as a Healthcare Assistant and later joined the Patient Transport Service as an Ambulance Care Assistant; she studied a Paramedic Science BSc (Hons) at the University of Surrey and worked in this region as a paramedic before returning to the South West in 2017. Jess joined Devon Air Ambulance in January 2019 and is undertaking the MSc in Prehospital Critical Care, Retrieval and Transfer at the University of Plymouth.

Grant Thompson

Clinical Support Officer - Advanced Paramedic Critical Care

Dr lauren Weekes

Lauren Weekes

Critical Care Doctor

Pending

Paul White

Advanced Prehospital Practitioner

Paul moved to Devon and joined Devon Air Ambulance in 2019, prior to which he spent 14 years with the NHS Ambulance Service, working up from being a Care Assistant to a Trainee Advanced Paramedic Critical Care.
Emily Davies

Emily Davies

Patient Services Administrator

Emily joined DAAT in January 2022 as a Patient Services Administrator.

After graduating from university, she worked in London as a Project Manager for a large translations company, handling predominantly medical and life science material. However, after spending lockdown in the city she chose to move back home to Devon to make the most of what our beautiful county has to offer.

In her spare time, Emily enjoys exploring the countryside, swimming, baking, and running (but only when the weather is good!)

Chloe Mitchell

Chloe Manning

Patient Services Administrator & Logistics Assistant

Chloe joined DAAT in May 2023 as a Patient Services Administrator and Logistics Assistant.
She has approximately ten years of experience working for South Western Ambulance Service Foundation Trust, processing Emergency Calls and predominantly working as an Emergency Dispatcher.
Prior to this, Chloe has also worked in sectors such as Veterinary Services, Banking, Retail and Recruitment. All of which provide a variety of experience and knowledge to her role.
Airborne H145 aircraft

Greg Markham

Practice Development Lead

Cat Moss Crump

Cat Moss-Crump

Patient Services Manager & Executive Assistant to the Operations Director

Catherine Moss-Crump line manages a team of Patient Services Administrators and oversees and reports on a range of Patient Services functions. As well as this, she provides an extensive Executive Assistant service the Operations Director and the Board of Directors at Devon Air Ambulance.

Catherine graduated from University with a Batchelors Degree in Biological Sciences and has 20 years of high-level administrative experience. This enables her to bring an invaluable level of knowledge and understanding to the support she provides to the patient services function at Devon Air Ambulance.

She has expertise in scheduling, cloud-based management systems, time management applications and procurement of operationally critical items. Catherine plays an active role in strategic projects as well as organising clinical and company wide events. Catherine was also part of the team which won the AAUK award for charity team of the year.

In her personal life Catherine lives in Devon with her family where she can be found enjoying the countryside or renovating her family home.

Rachel Roberts

Rachel Roberts

Patient Services Support Assistant

I joined the Patient Services team in May 2023 supporting the Head of Patient services having previously worked for a number of years locally in the private health care sector.
I love living in Devon and enjoy spending my free time exploring new places locally and travelling abroad.
Belinda Tibbetts

Belinda Tibbetts

Quality Improvement & Research Officer

Jon Thompson

Jon Thompson

Patient Services Logistics Officer

Jon joined Devon Air Ambulance in March 2022 after several years working in distribution and logistics roles for both Royal Mail, and a supermarket chain. Having spent the pandemic ‘marooned’ away from the Westcountry, he was itching to get back to the Southwest and build a life in Devon doing something more interesting.

He is a qualified traditional wooden boatbuilder with, among other things, a deep interest in military history and a lifelong passion for aviation. At his initial interview to join DAA, he surprised his interviewers by knowing more about DAA’s Helicopters than they did! Although his own ambition to be a pilot has not yet been realised (never say never!), working for DAA does allow him the un-ending thrill of working around aircraft and seeing them fly at close quarters.

His role day to day, involves the management of DAA’s medical storerooms at the Airbases and HQ, the transport of equipment and medical products around the county, and carrying out and coordinating the running maintenance and safety assurance of most of DAA’s company vehicles (including the Critical Care Cars).

He also does a great deal of behind-the-scenes admin, including assisting with medical consumable procurement, extensive liaison with our medics and pilots, and providing logistical assistance to several of DAA’s other departments, especially Flight Ops, Facilities, and Fundraising. In his spare time, he enjoys the interests already mentioned, in addition to reading, walking, and photography, and can often be found at various airshows, museums and aviation events throughout the year.

Hannah Trebilcock

Hannah Trebilcock

Quality Improvement and Business Intelligence Manager

Hannah was seconded to Devon Air Ambulance in November 2015 from South Western Ambulance Service for 1 day a week to work on a project looking at patient outcomes in trauma. In March 2019 Hannah joined Devon Air Ambulance full time as the Patient Services Auditor. Hannah’s role uses audit, research and quality improvement to assess the quality of the care we provide to patients and to identify any areas for service development and improvement. Hannah enjoys working closely with the operational team and incorporating their clinical expertise into project designs.
Toby Russell

Toby Russell

Projects Manager