Nigel has worked in Pre-hospital Care since 1985, joining Devon Air Ambulance as an Aircrew Paramedic in 1997. As Operations Director and our ‘Registered Manager’ with the Care Quality Commission, Nigel is accountable for the ‘safe, effective, caring, responsive and well led’* delivery of our ‘Patient Services’ as an Independent Healthcare Services Provider. This includes:
• Ensuring we are deployed to the patients who will benefit most from the Enhanced and Critical Care our service provides.
• The welfare, training, development and quality assurance processes of our doctors, paramedics and support staff.
• The delivery of high quality clinical care to patients.
• Post incident support to patients, their relatives and carers through our ‘Patient Support Service’.
• Collaboration the NHS and other emergency services.

Nigel is part of our Senior Leadership Team and a Director of Devon Air Ambulance Trading Company Limited.

*as required by The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Tim’s HEMS career started in 2006 following training and experience in the West Midlands CARE team. Tim worked for the Midlands Air Ambulance for nearly 10 years before joining Devon Air Ambulance in 2015. Tim's interests within pre-hospital care include extrication, education and service development. Tim is a Consultant in Emergency Medicine at University Hospitals Plymouth where he has responsibility for major trauma and he is Honorary Professor of Prehospital Care at the University of Plymouth where he is responsible for the allied MSc in Prehospital Critical Care Retrieval and Transfer. As senior consultant, Tim shares responsibility for:

-The delivery of high-quality clinical care to our patients
- Development of new clinical skills, procedures and ways of working
- Leading, supporting and developing our critical care doctor team
- Responsibility for various aspects of our service in conjunction with the operations director
- Clinical governance lead and the clinical committee.

Kate joined the ambulance service in 1997, beginning at Newbury Ambulance station where she later gained her paramedic qualification in 2000. Kate went on to become a Paramedic Work-based Assessor and in 2002 transferred to Taunton Ambulance station. From early in her career, Kate aspired to work as an air ambulance paramedic and felt fortunate to join Dorset and Somerset Air Ambulance before being temporarily seconded to Devon Air Ambulance in 2007 where she reamined. Kate is now a Specialist Paramedic in Critical Care, having completed her MSc in 2018. Kate became one of three Patient Liaison Clinicians. Kate's clinical interests are patient experience and paediatric analgesia.

Josh began his paramedic career in 2013 spending 2 years training at Bournemouth University before qualifying and moving to Wareham Ambulance station. He spent three and a half years as a paramedic and as a student mentor at Wareham before earning a training position with Devon Air Ambulance. He is now a Trainee Specialist Paramedic in Critical Care, working as part of the Critical Care Team.

Clare qualified at Birmingham University and spent her early years as a Junior Doctor training in emergency medicine, anaesthesia, intensive care and orthopaedics in the Midlands. After committing to Emergency Medicine as a career, Clare spent several years at the University of North Midlands in Stoke developing experience in this field. Throughout her early career she worked, first as a student member, and then a voluntary doctor for the West Midlands CARE team, and it was here that she developed the skills of prehospital medicine. Clare started working for Midlands Air Ambulance in 2008, and later for West Midlands MERIT team.Clare moved to the south west in 2015, and now works as a Consultant in Emergency Medicine at Derriford, as well as being a Critical Care Doctor for Devon Air Ambulance.

Andrew is a trainee Advanced Paramedic Practitioner who moved to Devon in 2019 who has risen to the challenge of delivering critical and enhanced care over such a wide and diverse geographical area. He has a professional interest in Resuscitation and Trauma and will conclude his MSc in Advanced Practice in 2020.

Simon Laing is an Emergency Medicine Consultant based at the Bristol Royal Infirmary and a PHEM Consultant at Devon Air Ambulance Trust. He is the Airway Lead for The Royal College of Emergency Medicine, with particular interests in resuscitation, evidence-based medicine and education. He runs the Emergency Medicine podcast TheResusRoom.co.uk

Adrian has been in the emergency services since the age of 18 when he trained to become a retained firefighter at his local fire station where he worked for five years. In 1988 he joined the Ambulance Service and worked on the emergency ambulances based in Newton Abbot. In 1991 Adrian passed his exams to become a paramedic, at the time becoming the youngest paramedic in Devon. Adrian was one of the first motorcycle paramedics in the Country. After several years working on motorcycles, rapid response cars and ambulances, Adrian joined the Devon Air Ambulance - a job he had longed to do from early on in his career and is now a Specialist Paramedic in Critical Care (SPCC). Adrian is also one of Devon Air Ambulance Patient Liaison Clinicians (PLC). This role focusses on supporting patients and their families through their ordeal.

An experienced professional with over 30 years' experience, Paul holds a joint role with Devon Air Ambulance as both a Specialist Critical Care Paramedic and a Patient Liaison Clinician. Although he was born and raised in Devon, he spent the early part of his career with Oxfordshire Ambulance Service until an opportunity in 1996 enabled him to transfer back to the Westcountry to pursue and complete his paramedical training. Initially based in Bodmin, in 1998 Paul transferred to Exeter Ambulance Station. He qualified as a HEMS (Helicopter Emergency Medical Services) Paramedic in 2004 and undertook a Masters PGCert in Pre-Hospital Critical Care Retrieval in 2016.
Paul’s current dual role enables him to continue to practise as well as allowing him to follow up and assist Air Ambulance patients in answering any questions they may have about their pre-hospital care and supporting them in their recovery.

Jess is a Trainee Specialist Paramedic in Critical Care. She commenced her career working in hospitals as a Healthcare Assistant and later joined the Patient Transport Service as an Ambulance Care Assistant; she studied a Paramedic Science BSc (Hons) at the University of Surrey and worked in this region as a paramedic before returning to the South West in 2017. Jess joined Devon Air Ambulance in January 2019 and is undertaking the MSc in Prehospital Critical Care, Retrieval and Transfer at the University of Plymouth.

Pending

Paul moved to Devon and joined Devon Air Ambulance in 2019, prior to which he spent 14 years with the NHS Ambulance Service, working up from being a Care Assistant to a Trainee Advanced Paramedic Critical Care.

Operations Logistics Support Officer
I have been with Devon Air Ambulance since February 2019. My role is to coordinate the equipment and medical supplies and day-to-day logistics required to support the aircrew at our Exeter and Eaglescott Airbases.
The helicopters carry most of the kit that might be found on a land ambulance, plus some of the more specialist equipment and medical supplies that we, as a specialist critical care air ambulance service, use to treat our patients. Because the nature of the next mission is unknown, the equipment and supplies have to enable crews to respond to a range of possible circumstances.
Both airbases stock comprehensive equipment and supplies. When the Aircrew returns from assisting a patient, one of the first tasks is to restock any equipment and supplies ready for the next mission.

Catherine Moss-Crump provides an extensive Executive Assistant service to the Operations Director and the Board of Directors at Devon Air Ambulance, where she has been since 2015. She has over 15 years of administrative experience with expertise in scheduling, cloud-based management systems and time management applications. Catherine also plays an active role in strategic projects, procurement and organising company events. She is also a member of the Digital Champions team and the Green Team. Catherine graduated from University with a Batchelors Degree in Biological Sciences, which has enabled her to bring an invaluable level of knowledge and understanding to the support she provides to the patient services function at Devon Air Ambulance.

In addition to her duties as an Executive Assistant, Catherine is heavily involved with the school PTFA, undertaking the role of Treasurer and organising a number of annual community fundraising events.

Hannah was seconded to Devon Air Ambulance in November 2015 from South Western Ambulance Service for 1 day a week to work on a project looking at patient outcomes in trauma. In March 2019 Hannah joined Devon Air Ambulance full time as the Patient Services Auditor. Hannah’s role uses audit, research and quality improvement to assess the quality of the care we provide to patients and to identify any areas for service development and improvement. Hannah enjoys working closely with the operational team and incorporating their clinical expertise into project designs.

Samantha is the Administrator for Patient Services. She brings experience within Public Services and the Charity Sector having previously worked for Drink Wise, Age Well Devon, helping people make healthier choices about their drinking as they age.
Her job is to provide effective administration support to the Patient Services Team. As well as supporting them her role involves working with other colleagues across the wider organisation, as well as external suppliers. Some of her duties are:
- Undertaking aspects of procurement including seeking quotes, ordering items and raising purchase orders
- Administrative support to the patient liaison clinicians
- Accurately recording the minutes of meetings
- Diary management and facilitating meeting dates