Patient Services Team
• Ensuring we are deployed to the patients who will benefit most from the Enhanced and Critical Care our service provides.
• The welfare, training, development and quality assurance processes of our doctors, paramedics and support staff.
• The delivery of high quality clinical care to patients.
• Post incident support to patients, their relatives and carers through our ‘Patient Support Service’.
• Collaboration the NHS and other emergency services.
Nigel is part of our Senior Leadership Team and a Director of Devon Air Ambulance Trading Company Limited.
*as required by The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
-The delivery of high-quality clinical care to our patients
- Development of new clinical skills, procedures and ways of working
- Leading, supporting and developing our critical care doctor team
- Responsibility for various aspects of our service in conjunction with the operations director
- Clinical governance lead and the clinical committee.
Outside of work Mark spends most of his time with family and friends. He keeps himself fit enjoying a bit of running, swimming and cycling and has found a new passion for Stand Up Paddle boarding, which has replaced body boarding he did when 'younger and fitter' - he says.
Paul’s current dual role enables him to continue to practise as well as allowing him to follow up and assist Air Ambulance patients in answering any questions they may have about their pre-hospital care and supporting them in their recovery.
After graduating from university, she worked in London as a Project Manager for a large translations company, handling predominantly medical and life science material. However, after spending lockdown in the city she chose to move back home to Devon to make the most of what our beautiful county has to offer.
In her spare time, Emily enjoys exploring the countryside, swimming, baking, and running (but only when the weather is good!)
She has approximately ten years of experience working for South Western Ambulance Service Foundation Trust, processing Emergency Calls and predominantly working as an Emergency Dispatcher.
Prior to this, Chloe has also worked in sectors such as Veterinary Services, Banking, Retail and Recruitment. All of which provide a variety of experience and knowledge to her role.
Catherine graduated from University with a Batchelors Degree in Biological Sciences and has 20 years of high-level administrative experience. This enables her to bring an invaluable level of knowledge and understanding to the support she provides to the patient services function at Devon Air Ambulance.
She has expertise in scheduling, cloud-based management systems, time management applications and procurement of operationally critical items. Catherine plays an active role in strategic projects as well as organising clinical and company wide events. Catherine was also part of the team which won the AAUK award for charity team of the year.
In her personal life Catherine lives in Devon with her family where she can be found enjoying the countryside or renovating her family home.
I love living in Devon and enjoy spending my free time exploring new places locally and travelling abroad.
He is a qualified traditional wooden boatbuilder with, among other things, a deep interest in military history and a lifelong passion for aviation. At his initial interview to join DAA, he surprised his interviewers by knowing more about DAA’s Helicopters than they did! Although his own ambition to be a pilot has not yet been realised (never say never!), working for DAA does allow him the un-ending thrill of working around aircraft and seeing them fly at close quarters.
His role day to day, involves the management of DAA’s medical storerooms at the Airbases and HQ, the transport of equipment and medical products around the county, and carrying out and coordinating the running maintenance and safety assurance of most of DAA’s company vehicles (including the Critical Care Cars).
He also does a great deal of behind-the-scenes admin, including assisting with medical consumable procurement, extensive liaison with our medics and pilots, and providing logistical assistance to several of DAA’s other departments, especially Flight Ops, Facilities, and Fundraising. In his spare time, he enjoys the interests already mentioned, in addition to reading, walking, and photography, and can often be found at various airshows, museums and aviation events throughout the year.