Clinical Operations Team

Dr Gillian Adams

Dr Gillian Adams

Critical Care Doctor

I joined Devon Air Ambulance as a Critical Care Doctor in January 2024, having relocated to the South West from Sydney in 2020. My medical career began over 20 years ago in Birmingham, where I graduated as a doctor in 2004 and first developed an interest in pre-hospital medicine through the West Midlands CARE team.

I spent almost 15 years working in Australia, including a registrar position with Sydney HEMS. During this time, I was awarded Fellowship of the Australasian College for Emergency Medicine in 2015 and, later, Fellowship by Ad Eundem of the Royal College of Emergency Medicine in 2020.

Working in pre-hospital medicine perfectly complements my other role as an Emergency Medicine Consultant within the NHS. It is a privilege to care for patients from the very start of their journey through the healthcare system and to collaborate with an outstanding team of pre-hospital and emergency clinicians across the region.

Across both roles, I have a particular interest in emergency anaesthesia and the delivery and governance of procedural sedation. Outside of work, I am passionate about travel and take every opportunity to explore and enjoy all that this beautiful part of the world has to offer.

Kate Adlam Aftercare Team Manager

Kate Adlam

Aftercare Manager

I joined the ambulance service in 1997, beginning my career at Newbury Ambulance Station. I later became a Paramedic Work-Based Assessor and, in 2002, transferred back to the South West to Taunton Ambulance Station.

From early in my career, I aspired to work as an air ambulance paramedic and was fortunate to join Dorset and Somerset Air Ambulance. In 2007, I was temporarily seconded to Devon Air Ambulance, where I have remained ever since. I am now a Specialist Paramedic in Critical Care, having completed my MSc in 2018.
In 2019, I helped establish the Aftercare Service at Devon Air Ambulance and have since led the development of the recovery element of DAAT’s strategy. I currently lead the Aftercare Team and feel privileged to use my experience and training to support patients, families, and bystanders following incidents, as well as to provide updates and feedback to operational crews.
My clinical interests include patient experience and paediatric analgesia.

Outside of work, I have an interest in complementary therapy and enjoy walking with my spaniel or helping out on my family’s farm.

Laura Anderson-Thomas

Critical Care Paramedic

Critical Care Paramedic Josh Barker

Joshua Barker

Critical Care Paramedic

I grew up in Dorset and qualified as a paramedic in 2015, working with South Western Ambulance Service in the Purbecks. During this time, I responded to 999 emergencies and served on the Special Operations armed intervention and CBRN response team.

In 2019, I joined Devon Air Ambulance as a trainee Critical Care Paramedic, later completing an MSc in Critical Care Retrieval Medicine and gaining independent prescribing qualifications. I also provide senior clinical advice in the Emergency Operations Centre, supporting ground crews caring for the region’s most seriously ill patients.

My role has included leading projects to improve care delivery, publishing research on ketamine sedation, and directing the national Foundations in Trauma Care course. Outside of work, I run General BroadCAST, a free educational platform that reaches thousands of student paramedics each month.

In 2025, I qualified as an Advanced Care Paramedic in Canada and am currently on a career break, learning from Canadian EMS teams. Away from work, my wife and I enjoy hiking and skiing – Canada is perfect for both!

I’m proud to be part of Devon Air Ambulance, delivering critical care to our community and flying over our beautiful county.

Glenn Birtwisle

Critical Care Paramedic

Dr Clare Bosanko

Clare Bosanko

Critical Care Doctor & Associate Medical Director

Clare is an Emergency Medicine and Prehospital Emergency Medicine Consultant.

After graduating from Birmingham Medical School, she trained in the Midlands, working for West Midlands Ambulance Service MERIT team, Midlands Air Ambulance and at Royal Stoke University Hospital Major Trauma Centre.

She moved with her family to Devon in 2015 and has worked for Devon Air Ambulance as a Critical Care Doctor since 2016, also holding the post of Governance Lead, and is now our Associate Medical Director.

Clare is an examiner for the Faculty of Prehospital Care and she also works as a Senior Doctor for Cunard Cruise line.

Aaron Bushnell

Aaron Bushnell

HEMS Technical Crew Member

Alisha Davies

Alisha Davies

Aftercare Clinician

Sophia De Maria

Sophia De Maria

Critical Care Doctor

Sophia is a British Army Consultant in Emergency Medicine and Pre-Hospital Emergency Medicine. Since 2021, she has been working at Derriford Emergency Department and with Devon Air Ambulance, providing emergency and critical care in both hospital and Pre-hospital environments.
Over a 25-year military career, she has developed a real passion for pre-hospital care in both military and civilian settings. Her work has taken her from overseas operational deployments to supporting major motor sport events, including Formula 1 and British Superbikes.
Alongside her clinical work, she is an examiner for the Faculty of Pre-Hospital Care and has a particular interest in Tropical and Remote Medicine, especially delivering high-quality care in challenging environments.
Aircraft with doors open on helipad

Kerry Dungay

Programme Coordinator

Andrew Dunne

Critical Care Paramedic

I have a specialist interest in trauma, resuscitation, and dignity for patients at the end of their life.

I enjoy the coast and woodland walks our great county offers, play tennis every week and a new-found hobby for woodturning in my workshop. I also have a bug for travel when not on shift.

Emily Foote PHEM

Emily Foote

PHEM Fellow

Emily moved to Devon in 2011 to attend medical school and has remained in the region to complete her training in Emergency Medicine.

After qualifying as a doctor, she developed a strong interest in Prehospital Medicine and went on to establish a regional prehospital education programme, and worked as a Simulation Fellow with Devon Air Ambulance. She later secured a Prehospital Fellowship, and has spent the last several years training part-time within the organisation to become a Critical Care Doctor.

More recently, she has been involved with IMPACT – the Centre for Post-Collision Care, contributing to research, guideline development, and academic work focused on improving outcomes following serious road traffic collisions.

Outside of work, Emily enjoys exploring Dartmoor and can often be found seeking out good walks, great food, and excellent wine.

Dr James Garwood

Dr James Garwood

Critical Care Doctor

I am a Consultant in anaesthetics and pre-hospital emergency medicine.

After completing specialist training in anaesthetics in the South West, I undertook sub-specialist training in Pre Hospital Emergency Medicine in the West Midlands Deanery. I worked and gained experience with West Midlands Ambulance Service MERIT, Midlands Air Ambulance Charity, and The Air Ambulance Service.

Prior to this I completed an advanced retrieval fellowship with the Royal Flying Doctor Service of Australia.

Alongside Devon Air Ambulance, I currently work at the Royal Devon University Hospital in Exeter as an anaesthetist with a specialist interest in vascular anaesthesia. I am departmental faculty lead for transfer and resuscitation and an examiner for the Faculty of Prehospital Care for the Royal College of Surgeons of Edinburgh.

Hannah Gompertz

Hannah Gompertz

Aftercare Clinician

Darren Goodwin, Clinical Director

Darren Goodwin

Clinical Director & Controlled Drugs Accountable Officer

Darren Hall

Critical Care Paramedic

Cat Hawkins

Catherine Hawkins

Associate Clinical Director

I was born and raised in Devon, and after living and working in Uganda, France, and London, I returned to the county and community I have always considered home.

I joined Devon Air Ambulance in 2019 as a Trainee Critical Care Paramedic following ten years with the London Ambulance Service and a short time with South Western Ambulance Service. Since then, I’ve completed my MSc in Critical Care and now combine delivering advanced patient care with my leadership role.

My connection to Devon Air Ambulance is deeply personal – I was airlifted by the service after a horse-riding accident in my late teens. That experience shaped my perspective and drives my commitment to providing the very best care to our patients when they need it most.

Outside of work, I’m still a passionate horse rider, motorcyclist, and unapologetic dog lover. It’s a privilege to work alongside a team dedicated to being there for our community when they need us most.

Mark Hawley

Operations Manager

I have been with Devon Air Ambulance since 2006 having been a paramedic in our local ambulance service since 2001. In that time, I have seen the service transform, from one full-time aircraft to two, the introduction of new modern aircraft such as the EC135 and the H145, a new purpose-built airbase at Eaglescott and the introduction of doctors and critical care to the service.

Before being a Paramedic I had a career in retail working as a manager for Sainsbury’s for over 10 years and also worked as part of my family’s local business in supplying wholesale fruit and vegetables. Now I have a dual role as a specialist paramedic in critical care and I am one of two operational mangers supporting the running of our two airbases.

Outside of work I spend most of my time with family and friends, enjoying my passion for music attending as many gigs as possible, trying to keep myself fit through running (I’ve completed at least 20 half marathons over the years) and a spot of fishing if I can ever find a spare day.

Lee Hilton

Critical Care Paramedic

Dave Huyton

Critical Care Paramedic

Rob James

Critical Care Doctor

Tony Kehoe

Tony Keyhoe

Critical Care Doctor

Liam Kilbride

Critical Care Paramedic

Simon Laing

Critical Care Doctor

I’m incredibly proud to be part of the team at Devon Air Ambulance as one of the doctors in the service.

I’m Emergency Medicine Consultant and work at the Bristol Royal Infirmary, and I joined Devon Air Ambulance in 2018 as a prehospital Critical Care Doctor.

I’m really passionate about the importance of education and how we integrate the best evidence into our practice, helping to ensure the best possible outcomes. I combine this as part of the team that runs The Resus Room podcast, which covers the latest topics and evidence in Emergency Medicine and Critical Care.

I founded and am the medical lead for the Bristol Community Emergency Medicine Service.

When not at work, I can be found trying my best to stripe up my lawn, or on the fairways (or possibly rough…) of my local golf club.

It is a genuine privilege to work for Devon Air Ambulance and deliver critical care to the people of Devon and the surrounding community.

Nigel Lang

Critical Care Paramedic & Research Paramedic

I have flown as a HEMS Paramedic with Devon Air Ambulance since 2009, having previously worked on the road for the local ambulance service. I have a Masters in Prehospital Critical Care, Retrieval and Transfer; and since 2018 have been Devon Air Ambulance’s Research Paramedic. I was Chair of the National HEMS Research and Audit Forum 2019-2025 and have collaborated on published research papers that include cardiac arrest, treatment after road traffic collisions, and psychological safety. The safety of road users is something I advocate for and have been a speaker for the ‘Learn2Live’ education programme since 2010, and a speaker for the Military equivalent programme called ‘Survive the Drive’. Before my career in the ambulance service, I worked in organisational development, which took me to parts of the world, which aren’t on the usual holiday list! In my down time, I kayak and climb and generally spend time outdoors enjoying nature.
Martyn Luders

Martyn Luders

HEMS Technical Crew Member

I joined Devon Air Ambulance in March 2024 as a HEMS Paramedic, driven by a passion for delivering the highest level of pre-hospital care and supporting my clinical colleagues and pilots to achieve the best outcomes for our patients.

I began my paramedic career at Derriford Ambulance Station, where I spent four years developing my practice and responding to a wide range of emergencies. Before qualifying, and following a three-year degree at the University of Plymouth, I spent several years working with young people in Plymouth, first as a youth worker using adventure activities to help build confidence and resilience, and later within education, supporting some of the most challenged young people to broaden their horizons and invest in their future.

Outside of work, time with my family is what matters most. I also enjoy staying active, running with my dog and, when the opportunity arises, taking on a challenge — including the occasional mountain adventure in the Alps with friends. I’m a social fella, so if you see me around, feel free to say hello!

Dr Tim Nutbeam

Tim Nutbeam

Critical Care Doctor and Director of IMPACT

I have lived in Devon for over a decade and have dedicated my career to improving emergency and prehospital care. I have worked as a critical care doctor with Devon Air Ambulance for more than ten years and as an Emergency Medicine Consultant at University Hospitals NHS Plymouth Trust since 2013.

With over 20 years of experience spanning clinical practice, research, and leadership, I have worked extensively in trauma systems, prehospital care, and emergency medicine. I am Professor of Emergency Medicine and Post-Collision Care at the University of Plymouth, where I support research, mentorship, and innovation in the field. My academic work has included leading research into post-collision care, extrication, and inequalities in emergency treatment, shaping national and international best practice.

I am the Director of IMPACT – the Centre for Post-Collision Research, Innovation and Translation – which brings together experts from across disciplines to improve road safety and post-crash care. My work with IMPACT has focused on research translation, enabling collaboration, and working to optimise outcomes following road injury.

Outside of work, I enjoy outdoor pursuits, exploring Dartmoor, and spending time with my family.

Dr Tom Odbert

Doctor Tom Odbert

Critical Care Doctor

David Potter

Critical Care Doctor

I am a Royal Navy emergency physician, working in Derriford ED and have had the honour to be employed by Devon Air Ambulance since 2018. I also work with the British Antarctic Service Medical Unit.

I have an interest in environmental medicine and trauma care having had a variety of environmental injuries and biking/kiting/sport related trauma over the years. My job with Devon Air Ambulance prepares me for my military role with the MMERT (Maritime Medical Emergency Response Team). I have a young family and a plethora of pets and love flying over Dartmoor, spotting new places to explore!

Rhiannon Roderick

Rhiannon Roderick

Operations Manager

I joined the charity in 2023, fulfilling a long-held ambition to work for a helicopter emergency medical service. During my career as a paramedic, I have undertaken further study in Critical Care at Cardiff University and Urgent and Emergency Care at St George’s University London, as well as an MSc in Healthcare Leadership at the University of Birmingham. I was also selected for the NHS Leadership Academy’s Elizabeth Garrett Anderson Programme which I completed in 2021.

Before joining the charity, I was Head of Operations for East Sussex and undertook command roles at an operational, tactical, and strategic level in the ambulance service. I really enjoyed specialising in major incidents, including marauding terrorism and Chemical, Biological, Radiological, and Nuclear (CBRN) response. During the COVID-19 pandemic, I helped develop the national pre-planned mutual aid guidance with AACE and NARU and subsequently led a prolonged deployment to support colleagues in London.

I am extremely proud to work for the charity and serve the people of Devon alongside my colleagues.

Beyond work, I love being in the water around Devon’s beautiful coast and exploring the moors with my dog.

Lauren Rodgers

Lauren Rodgers

Senior Research Coordinator

Alex Sanders-Page

Critical Care Paramedic

I joined Devon Air Ambulance in 2016 after working as a Hazardous Area Response Team (HART) paramedic and completing a short secondment as a Clinical Development Officer.

I qualified as a Specialist Paramedic in Critical Care in 2018 and went on to work in an Emergency Department as a trainee Advanced Clinical Practitioner, while continuing to fly occasionally with Devon Air Ambulance.

Missing the challenge and variety of prehospital critical care, I returned to the service full time in 2019 and since then I have achieved his MSc in Prehospital Critical care and Retrieval, passed the Diploma in Immediate Medical Care and my Non-Medical prescribing qualifications. In 2025 I became the organisation’s Education Lead during a 12 month secondment.

My clinical interests include cardiac arrest management, human factors, and education.

Outside work, I can usually be found kayaking, climbing, running, or cycling across the outdoor playground that is Devon.

Chris Saunders

Critical Care Paramedic

Dr Kate Sharpe

Kate Sharpe

Clinical Governance Lead & Critical Care Doctor

I feel extremely privileged to have been one of the first doctors to work with the amazing team here at Devon Air Ambulance helping to develop the Critical Care team in 2016 and becoming the Clinical Governance Lead in 2020.

I have over 20 years experience working in anaesthesia and intensive care medicine in the southwest region and have been working in the pre-hospital environment as a critical care doctor since 2008 initially working for Great Western Air Ambulance when it was first launched in Bristol. I also spent a year doing paediatric intensive care and Retrieval in New Zealand and was a founder member of the Auckland HEMS Critical Care team.

My clinical governance role here at Devon Air Ambulance helps to ensure that as a team we have robust reflective practice with an open, psychologically safe approach to learning from cases. We have a structured way of reviewing every job – what went well, what could be done better, and we are constantly looking at what new evidence might change practice. We share our learning with partner organisations as we are always aiming to improve the quality of care we deliver to our patients.

I balance work with bringing up my two young sons but still find time to enjoy singing in a choir and yacht racing with Royal Western Yacht Club as a foredecker on a J109.

John Shaddick

Critical Care Paramedic

Dr Luke Staverley-Wadham

Dr Luke Staveley-Wadham

Advanced Paramedic Critical Care

I joined Devon Air Ambulance in September 2024 after completing my Pre-Hospital Emergency Medicine sub-speciality training and also work as a Consultant in Intensive Care Medicine at Derriford Hospital. It is an absolute privilege to be part of the Devon Air Ambulance team helping to deliver pre-hospital care to the people of Devon.

Throughout my training I have striven to develop the skills necessary to care for critically unwell and traumatically injured patients, seeking out learning opportunities wherever possible. This has included undertaking international placements in South Africa and the United States. Prior to studying medicine, I served in the military and later in a civilian capacity in areas of conflict which has also provided me with valuable experience. My specific interests include trauma, resuscitation and focused ultrasound. Ongoing participation in motorsport medical coverage, teaching advanced life support courses and carrying out international medical repatriations, helps further enhance the care that I provide whilst working at Devon Air Ambulance.

Outside of work, I enjoy being with my family, spending time outside in the beautiful Devon countryside, in the sea and surfing on the many superb beaches in the region. I also enjoy keeping fit, cross country running and outdoor pursuits.

Jessica Thomas Mourne

Jessica Thomas-Mourne

Critical Care Paramedic

I joined the charity in 2019 and have enjoyed the diversity that the paramedic role here brings. Working as an ambulance paramedic the focus is predominantly clinical, but here at Devon Air Ambulance, the role is split into aviation, study, research, charity work, outreach, teaching, communication and operational shifts. As the paramedic cadre, we work on both types of helicopters as part of a team, and solo on our critical care cars.

My healthcare background began aged 18 when I worked in hospitals, and then for the ambulance service. I experienced time working in emergency departments, intensive care units and on ambulances, fuelling my desire to become a paramedic. I studied a BSc (Hons) in Paramedic Science at the University of Surrey and after qualifying and working in this region, I relocated back to the Southwest.

Since joining Devon Air Ambulance, I have completed a MSc in Prehospital Critical Care, Retrieval and Transfer at the University of Plymouth and have conducted, published and collaborated in research into gender inequity in UK HEMS, psychological safety and post-collision care. I also work alongside partner agencies such as Vision Zero Southwest and Learn 2 Live, helping to reduce the number of deaths and serious injuries in the Southwest.

Elsewhere I love water sports and cooking up a feast for family and friends!

Grant Thompson

Critical Care Paramedic

Dr lauren Weekes

Lauren Weekes

Critical Care Doctor & Medical Director

I have been a part of Devon Air Ambulance since 2020, initially joining as a Critical Care Doctor before being appointed Medical Director in August 2024. My connection with Devon Air Ambulance dates back to 2010 through my work as a volunteer BASICS doctor, and it is a true privilege to serve alongside such dedicated and passionate clinicians, delivering exceptional care to our patients.

I obtained my medical degree from Southampton University in 2004 and spent the early years of my career working along the south coast before broadening my experience with a year in New Zealand. Upon returning to the UK, I pursued specialist training in anaesthesia, which I completed in 2018. Following this, I undertook a Clinical Fellow role as a full-time HEMS doctor with The Air Ambulance Service, primarily working with Warwickshire Northamptonshire Air Ambulance based in Coventry. In 2019, I returned to Devon and took up a consultant anaesthetist position at University Hospitals Plymouth.

In my current role, I divide my time between anaesthesia, clinical work with Devon Air Ambulance, and my responsibilities as Medical Director. I work closely with Dr. Clare Bosanko, Associate Medical Director, and the wider Patient Services team, ensuring the highest standards of clinical care for our patients. My role involves overseeing the medical services provided by the organisation and collaborating with the Clinical Director and operational teams to continually enhance patient care.

Outside of work, I enjoy being terrible at mountain biking, ski-ing and walking on Dartmoor.

Paul White

Critical Care Paramedic

I began working for the ambulance service in the south east in 2005, initially as a care assistant and then working my way to the role of technician, advanced technician, paramedic, and, finally, critical care paramedic (CCP).

I had always wanted to move to the west country, but did not think an escape to the country would be possible before retirement as the CCP role was not available within SWAST (South West Ambulance Service Trust) and HEMS (Helicopter Emergency Medical Service) vacancies are rare and highly competitive.

I joined Devon Air Ambulance in 2019 having seen vacancies advertised and was thrilled to be successful. I now work in an amazing team in a fabulous part of the country, supported by an incredible community.

Alongside my clinical studies and development, I have a keen interest in how human behaviour affects team performance in high-stress situations and how we can improve for better patient outcomes – I enjoy reading around this in my spare time.

Away from work I enjoy walks in the Devon countryside, floating around the coastline on my paddle board and mountain biking around the trails and hills where I live.

India Adams

India Adams

Operations Support Administrator

India joined Devon Air Ambulance in April 2024. After working in a GP surgery for nine years she hopes to bring her admin experience and medical background to the patient services team.
Outside of work she loves to explore the world. Some of her favourite travel destinations are New Zealand, San Francisco and Tokyo. India also has a passion for printmaking and sewing, amongst other mediums.
Helen Blatchford

Helen Blatchford

Clinical Operations Support Team Leader

Tania Martin -Joint operations Director

Tania Martin

Operations Director & Nominated Individual

MSt Cantab MSc BSc (Hons) CMgr FCMI
Devon Air Ambulance: Joint Operations Director
Tania has extensive public sector and leadership experience, having worked for the Metropolitan Police for more than two decades in both regional and national roles.
Cat Moss Crump

Cat Moss-Crump

Quality and Compliance Manager

Catherine Moss-Crump line manages a team of Patient Services Administrators and oversees and reports on a range of Patient Services functions. As well as this, she provides an extensive Executive Assistant service the Operations Director and the Board of Directors at Devon Air Ambulance.

Catherine graduated from University with a Batchelors Degree in Biological Sciences and has 20 years of high-level administrative experience. This enables her to bring an invaluable level of knowledge and understanding to the support she provides to the patient services function at Devon Air Ambulance.

She has expertise in scheduling, cloud-based management systems, time management applications and procurement of operationally critical items. Catherine plays an active role in strategic projects as well as organising clinical and company wide events. Catherine was also part of the team which won the AAUK award for charity team of the year.

In her personal life Catherine lives in Devon with her family where she can be found enjoying the countryside or renovating her family home.

Aircraft with doors open on helipad

Rebecca Parker

Research Project Administrator

Rachel Roberts

Rachel Roberts

Operations Support Assistant

I joined the Patient Services team in May 2023 supporting the Head of Patient services having previously worked for a number of years locally in the private health care sector.
I love living in Devon and enjoy spending my free time exploring new places locally and travelling abroad.
Toby Russell

Toby Russell

Projects Manager

Carla Sutton

Carla Sutton

Operations Support Administrator

Carla joined the Clinical Operations Support Team at DAA in April 2024 following 20+ years of experience in the NHS. In this time Carla has enjoyed working alongside the Clinical Operations Team and other departments in DAA, consistently stiving to improve processes to assist in the improvement of patient care.

Carla has volunteered in many ways throughout this time too, including local community initiatives such as river cleans, working at the pop up shop at Devon County Show, manning a water station at the Great West Run and helping out at the hugely successful Heli Hike Fundraiser.

The move to Devon Air Ambulance has proved to be very rewarding in many ways.

Jon Thompson

Jon Thompson

Patient Services Logistics Officer

Jon joined Devon Air Ambulance in March 2022 after several years working in distribution and logistics roles for both Royal Mail, and a supermarket chain. Having spent the pandemic ‘marooned’ away from the Westcountry, he was itching to get back to the Southwest and build a life in Devon doing something more interesting.

He is a qualified traditional wooden boatbuilder with, among other things, a deep interest in military history and a lifelong passion for aviation. At his initial interview to join DAA, he surprised his interviewers by knowing more about DAA’s Helicopters than they did! Although his own ambition to be a pilot has not yet been realised (never say never!), working for DAA does allow him the un-ending thrill of working around aircraft and seeing them fly at close quarters.

His role day to day, involves the management of DAA’s medical storerooms at the Airbases and HQ, the transport of equipment and medical products around the county, and carrying out and coordinating the running maintenance and safety assurance of most of DAA’s company vehicles (including the Critical Care Cars).

He also does a great deal of behind-the-scenes admin, including assisting with medical consumable procurement, extensive liaison with our medics and pilots, and providing logistical assistance to several of DAA’s other departments, especially Flight Ops, Facilities, and Fundraising. In his spare time, he enjoys the interests already mentioned, in addition to reading, walking, and photography, and can often be found at various airshows, museums and aviation events throughout the year.

Belinda Tibbetts

Belinda Tibbetts

Quality Improvement & Research Officer

Hannah Trebilcock

Hannah Trebilcock

Process Improvement Manager

Hannah was seconded to Devon Air Ambulance in November 2015 from South Western Ambulance Service for 1 day a week to work on a project looking at patient outcomes in trauma. In March 2019 Hannah joined Devon Air Ambulance full time as the Patient Services Auditor. Hannah’s role uses audit, research and quality improvement to assess the quality of the care we provide to patients and to identify any areas for service development and improvement. Hannah enjoys working closely with the operational team and incorporating their clinical expertise into project designs.